Partner Guide: How to Use Your What’s On Bali Dashboard

Buka halaman Partner with What's On Bali lewat link List your business di bagian bawah situs (kolom For partners).

Open the Partner with What's On Bali page through the List your business link at the bottom of the site (For partners column).

Isi Business name, Type of business dan Area (semuanya wajib). Website or Instagram boleh dikosongkan.

Fill in Business name, Type of business and Area (all required). Website or Instagram is optional.

Isi Your name, Email dan WhatsApp (wajib, dengan kode negara, contoh +62 812 0000 0000). Role boleh dikosongkan.

Fill in Your name, Email and WhatsApp (required, with the country code, e.g. +62 812 0000 0000). Role is optional.

Di I'm interested in, centang minimal satu: Directory listing, Activity and treatment bookings, Event ticketing, Hot deals & vouchers atau Advertising.

Under I'm interested in, tick at least one: Directory listing, Activity and treatment bookings, Event ticketing, Hot deals & vouchers or Advertising.

Centang kotak persetujuan, lalu tekan Send application.

Tick the consent box, then press Send application.

Email, nomor WhatsApp, atau nama bisnis yang sudah terdaftar akan ditolak dengan pesan yang jelas. Gunakan data yang belum pernah dipakai di What's On Bali.

An email, WhatsApp number or business name that is already registered is rejected with a clear message. Use details that are not yet on What's On Bali.

Tim kami menyetujui pendaftaran Anda. Anda menerima SATU email selamat datang berisi dua tombol: Lengkapi perjanjian saya dan Buat kata sandi.

Our team approves your application. You receive ONE welcome email with two buttons: Complete my agreement and Set my password.

Tekan Buat kata sandi dulu (tautannya hanya berlaku sekali), lalu buka perjanjian.

Press Set my password first (the link works once), then open the agreement.

Buka perjanjian lewat link pribadi di email. Link berlaku 14 hari. Jika kedaluwarsa, minta link baru di halaman Get your private agreement link dengan email yang sama. Jawaban Anda disimpan 30 hari setelah link berakhir.

Open the agreement from the private link in your email. The link works for 14 days. If it expires, request a new one on the Get your private agreement link page with the same email. Your answers are kept for 30 days after expiry.

Langkah 1, Your details / Data Anda: semua kolom wajib. Nama usaha, jenis usaha, alamat (pilih Kabupaten, Kecamatan, Desa, lalu Jalan dan nomor), nama dan jabatan yang menandatangani, email dan WhatsApp pemesanan.

Step 1, Your details: all fields are required. Business name, business type, address (pick Kabupaten, Kecamatan, Desa, then Street and number), name and position of the signer, booking email and WhatsApp.

KTP penanggung jawab: isi NIK (tepat 16 digit) ATAU unggah foto KTP (JPG, PNG atau PDF, maksimal 5 MB). Salah satu cukup. Data KTP disimpan terenkripsi dan hanya staf resmi yang bisa melihatnya.

KTP of the person in charge: enter the NIK (exactly 16 digits) OR upload a KTP photo (JPG, PNG or PDF, max 5 MB). One of the two is enough. KTP data is stored encrypted and only authorised staff can view it.

Rekening bank: Bank name, Account number dan Account holder. Nama pemilik harus sesuai nama bisnis. Data bank hanya terlihat oleh tim keuangan dan tidak pernah dikirim lewat email.

Bank account: Bank name, Account number and Account holder. The holder name must match the business name. Bank details are visible only to the finance team and never sent by email.

Langkah 2, Products / Produk: pilih layanan (Directory listing, Activity and treatment bookings, Hot Deals and vouchers, Event tickets, Advertising). Pilih model kerja sama: Komisi (Anda menawarkan persen komisi, bagian Anda adalah harga WOB dikurangi komisi) atau Harga nett (Anda mengisi harga nett per produk).

Step 2, Products: choose your services (Directory listing, Activity and treatment bookings, Hot Deals and vouchers, Event tickets, Advertising). Choose how you work with us: Commission (you offer a commission %, your share is the WOB price minus that commission) or Net rate (you enter the net rate for each product).

Isi Komisi yang Anda tawarkan / Commission you offer (1 sampai 100%, ada batas minimum dari WOB). Produk baru bisa diisi setelah komisi terisi.

Fill in Commission you offer (1 to 100%, with a minimum set by WOB). Products can be added once the commission is filled in.

Tambah produk dengan + Add product (maksimal 60). Isi nama, Normal price dan WOB price. Kolom You receive (Anda terima) dihitung otomatis: harga WOB dikurangi komisi. Minimal satu produk dengan nama dan harga WOB lebih dari 0.

Add products with + Add product (maximum 60). Fill in the name, Normal price and WOB price. The You receive column is calculated for you: WOB price minus commission. At least one product with a name and a WOB price above 0 is needed.

Untuk tiap produk pilih Refund (Non-refundable, Free cancel 24 h, 48 h, 7 days atau 1 free date change), hari buka (Every day, Weekdays (Mon-Fri), Weekend (Sat-Sun) atau Specific days), jam operasional (format 18.00-21.00), dan masa berlaku voucher dalam hari (7 sampai 365, standar 7). Foto paket boleh diisi.

For each product choose Refund (Non-refundable, Free cancel 24 h, 48 h, 7 days or 1 free date change), open days (Every day, Weekdays (Mon-Fri), Weekend (Sat-Sun) or Specific days), operating hours (format 18.00-21.00) and voucher validity in days (7 to 365, default 7). A package photo is optional.

Unggah logo (wajib; PNG, JPG, WebP, SVG, AI, EPS atau PDF, maksimal 5 MB), foto (10 sampai 30, maksimal 10 MB per foto), centang izin publikasi (wajib), dan isi jam buka serta deskripsi bisnis. Link Google Drive atau WeTransfer, link video, Google Maps dan Instagram boleh diisi.

Upload your logo (required; PNG, JPG, WebP, SVG, AI, EPS or PDF, max 5 MB), photos (10 to 30, max 10 MB each), tick the permission to publish (required), and fill in opening hours and a business description. A Google Drive or WeTransfer link, video link, Google Maps and Instagram are optional.

Langkah 3, Agreement / Perjanjian: baca pasal-pasalnya. Pilih bahasa Both, Bahasa Indonesia atau English. Jika ada perbedaan, versi Indonesia yang berlaku.

Step 3, Agreement: read the articles. Choose the language Both, Bahasa Indonesia or English. If the versions differ, the Indonesian version prevails.

Langkah 4, Approve / Persetujuan: isi nama lengkap dan jabatan, centang persetujuan, tekan Send me the signing code, masukkan kode 6 digit dari email (berlaku 10 menit), lalu tekan Sign and approve the agreement. Jika Anda mengubah data setelah meminta kode, minta kode baru.

Step 4, Approve: enter your full name and position, tick the agreement box, press Send me the signing code, enter the 6-digit code from your email (valid for 10 minutes), then press Sign and approve the agreement. If you change any detail after asking for a code, request a new code.

Jawaban Anda tersimpan otomatis. Anda bisa menutup halaman dan melanjutkan nanti dengan link yang sama.

Your answers are saved automatically. You can close the page and continue later with the same link.

Di HP, buka menu dengan ikon garis tiga. Menu partner: Overview (Ringkasan); Bookings (Pemesanan) di grup Sales & Operations; Treatments (Perawatan), Events, Hot Deals dan Listings di grup Content; Business Profile (Profil Bisnis) di grup Team & Settings.

On a phone, open the menu with the three-line icon. Partner menu: Overview; Bookings in the Sales & Operations group; Treatments, Events, Hot Deals and Listings in the Content group; Business Profile in the Team & Settings group.

Di dasar menu ada kotak Need a hand? dengan tombol Email us (dan tombol WhatsApp jika tersedia), foto profil Anda (membuka My profile), dan ikon Log out.

At the bottom of the menu is the Need a hand? box with an Email us button (and a WhatsApp button when available), your profile photo (opens My profile) and the Log out icon.

Di bagian atas ada pilihan bahasa EN | ID dan link View website (Lihat situs).

At the top there is the EN | ID language switch and the View website link.

Profil Anda N% lengkap: kartu di bagian atas menghitung 6 hal: Logo, Foto usaha (minimal 4 foto), Jam buka, Instagram, Deskripsi usaha (minimal 80 karakter) dan Alamat dan peta. Yang belum lengkap tampil sebagai tombol +: tekan untuk langsung membukanya.

Your profile is N% complete: the card at the top counts 6 things: Logo, Business photos (at least 4 photos), Opening hours, Instagram, About your business (at least 80 characters) and Address and map. Anything missing shows as a + button: press it to open it directly.

Garis status menunjukkan Listing Anda tayang atau Listing Anda belum tayang. Saat tayang ada tombol Lihat / View.

The status line shows Your listing is live or Your listing is not live yet. When live there is a View button.

Needs your attention: Waiting for review (menunggu peninjauan), Drafts to finish (draf yang belum selesai) dan Bookings awaiting payment. Kartu dengan angka tampil lebih dulu.

Needs your attention: Waiting for review, Drafts to finish and Bookings awaiting payment. Cards with a number come first.

Your numbers: Tickets & vouchers sold, Sales, Live on the website dan In review (30 hari terakhir).

Your numbers: Tickets & vouchers sold, Sales, Live on the website and In review (last 30 days).

Create something new: Create an event, Create a Hot Deal dan Update your listing. Di bawahnya ada Upcoming events, To do dan Recent bookings.

Create something new: Create an event, Create a Hot Deal and Update your listing. Below are Upcoming events, To do and Recent bookings.

The basics: Venue name* (maksimal 120 karakter), Type, Area, Tagline (maksimal 90 karakter) dan About the venue.

The basics: Venue name* (max 120 characters), Type, Area, Tagline (max 90 characters) and About the venue.

Tips deskripsi: tulis hal yang ingin dibaca tamu, yaitu suasana, menu atau layanan unggulan, harga kisaran, dan untuk siapa. Tulis paragraf pendek. Panel Ready to go live? meminta minimal 80 karakter.

Description tips: write what guests want to read: the atmosphere, signature menu or services, price range and who it suits. Use short paragraphs. The Ready to go live? panel asks for at least 80 characters.

Upload cover photo (atau Replace cover photo): foto utama listing. Landscape, lebar minimal 1600 px, JPG, PNG atau WEBP, maksimal 10 MB.

Upload cover photo (or Replace cover photo): the main photo of the listing. Landscape, at least 1600 px wide, JPG, PNG or WEBP, up to 10 MB.

Gallery: tekan Add photos dan pilih beberapa foto sekaligus. Tambahkan 4 foto galeri atau lebih. Untuk menghapus, centang Remove pada foto lalu simpan.

Gallery: press Add photos and choose several photos at once. Add 4 or more gallery photos. To take one out, tick Remove on the photo and save.

Foto galeri tampil sesuai urutan unggah. Untuk acara dan Hot Deal hanya ada satu foto cover.

Gallery photos show in upload order. Events and Hot Deals have one cover photo only.

Di Opening hours centang hari yang buka. Hari yang tidak dicentang tampil sebagai Tutup / Closed.

Under Opening hours tick the days you are open. Days left unticked show as Closed.

Pilih Jam buka / Opens dan Jam tutup / Closes (pilihan tiap 30 menit).

Choose Opens and Closes (every 30 minutes).

Jam sama setiap hari: pilih jam di bagian atas, tekan Terapkan / Apply (berlaku untuk hari yang dicentang, atau semua hari jika belum ada). Atau tekan Buka 24 jam / Open 24 hours.

Same hours every day: choose the times at the top, press Apply (it applies to the ticked days, or to all days if none are ticked). Or press Open 24 hours.

Jam terpisah (misalnya istirahat siang): tekan + Tambah jam / + Add hours (maksimal 3 jam per hari). Hapus / Remove menghapus satu jam.

Split hours (for example a lunch break): press + Add hours (up to 3 ranges per day). Remove deletes one range.

Buka sampai lewat tengah malam: pilih jam tutup lebih kecil dari jam buka. Muncul keterangan Tutup lewat tengah malam: hari berikutnya.

Open past midnight: choose a closing time earlier than the opening time. The line Closes after midnight: next day appears.

Hours note (opsional) untuk catatan seperti "last entry 17.00" atau jam khusus hari raya.

Hours note (optional) for notes such as "last entry 17.00" or special holiday hours.

Price range (opsional), contoh "IDR 150.000-400.000 per person".

Price range (optional), for example "IDR 150.000-400.000 per person".

Price from (IDR): harga mulai yang nyata. Isi juga Price basis (per person, set menu, per night, per treatment), Price checked on dan Price source (Official website, Menu atau Partner). Harga tampil di kartu hanya jika dicek dalam 6 bulan terakhir. Jika Anda mengubah harga tanpa mengisi tanggal, tanggal cek otomatis menjadi hari ini.

Price from (IDR): a real starting price. Also fill in Price basis (per person, set menu, per night, per treatment), Price checked on and Price source (Official website, Menu or Partner). The price shows on the card only if it was checked within the last 6 months. If you change the price without a date, the check date is set to today.

Contact & location: Phone, WhatsApp, Website (mulai dengan https://), Instagram (contoh @namavenue) dan Video link (YouTube, Vimeo atau file video; folder Google Drive tidak bisa ditampilkan).

Contact & location: Phone, WhatsApp, Website (starting with https://), Instagram (e.g. @yourvenue) and Video link (YouTube, Vimeo or a video file; a Google Drive folder cannot be shown).

Getting there (opsional): parkir, titik antar, petunjuk arah. Good to know (opsional): Good for, Reservations, Dress code, Age limit, Languages, Why guests love it dan Facilities (satu per baris).

Getting there (optional): parking, drop-off point, directions. Good to know (optional): Good for, Reservations, Dress code, Age limit, Languages, Why guests love it and Facilities (one per line).

Di HP, buka aplikasi Google Maps dan buka venue Anda sendiri (bukan daftar hasil pencarian). Tekan Share, lalu Copy link.

On your phone, open the Google Maps app and open your own venue (not a search list). Tap Share, then Copy link.

Kembali ke dashboard dan tempel di kolom Google Maps link. Tekan Get location jika tidak otomatis. Nama, alamat dan titik peta terisi sendiri, lalu muncul Map pin saved.

Back in the dashboard, paste it into the Google Maps link field. Press Get location if it does not run by itself. The name, address and map pin fill in for you and Map pin saved appears.

Jika muncul pesan tidak bisa membaca lokasi, buka venue itu sendiri di Google Maps, tekan Share dan salin link lagi.

If a message says the location could not be read, open the venue itself in Google Maps, tap Share and copy the link again.

Alamat terstruktur (listing): pilih Kabupaten/Kota, Kecamatan, Desa/Kelurahan, isi Jalan dan nomor dan Banjar / Dusun. Kode pos terisi otomatis dan bisa diubah. Anda juga bisa memakai Cari cepat nama desa atau mengetik kode pos 5 digit.

Structured address (listing): choose Regency / City, Subdistrict (Kecamatan), Village, fill in Street and number and Hamlet (Banjar). The postal code fills in automatically and can be changed. You can also use Quick search by village or type the 5-digit postal code.

Listing atau item baru: tekan Submit for review (kirim ke tim) atau Save as draft (simpan dulu). Konfirmasi muncul sebelum dikirim.

A new listing or item: press Submit for review (send to the team) or Save as draft (keep working). A confirmation appears before sending.

Tim kami memeriksa item baru dalam satu hari kerja dan mengirim email saat tayang. Status: Draft, In review, Live, Changes requested, Scheduled, Hidden, Ended atau Expired.

Our team checks new items within one working day and emails you when it is live. Statuses: Draft, In review, Live, Changes requested, Scheduled, Hidden, Ended or Expired.

Jika tim meminta perubahan, status menjadi Changes requested dengan catatan. Perbaiki lalu tekan Submit for review lagi.

If the team asks for changes, the status becomes Changes requested with a note. Fix it and press Submit for review again.

Item yang sudah Live: tekan Save changes. Perubahan langsung tampil di situs dan tim diberi tahu. Tidak ada peninjauan ulang.

An item that is already Live: press Save changes. Changes show on the site straight away and the team is notified. There is no second review.

Di sisi layar ada Card preview dan panel Ready to go live? (nilai N/6) sebagai pengingat. Panel ini hanya saran.

On the side of the screen are the Card preview and the Ready to go live? panel (score N/6) as a reminder. The panel is advice only.

Buka Hot Deals, lalu Create a Hot Deal (atau Edit pada deal yang ada).

Open Hot Deals, then Create a Hot Deal (or Edit on an existing deal).

The basics: Deal title* (maksimal 120 karakter), Category, Area, Description. Tambahkan satu foto cover.

The basics: Deal title* (max 120 characters), Category, Area, Description. Add one cover photo.

Offer & price: pilih salah satu: Sell vouchers (tamu membayar online dan menunjukkan voucher QR), Promo at the venue (misalnya happy hour, tidak ada yang dibeli) atau Link to my booking page.

Offer & price: choose one: Sell vouchers (guests pay online and show a QR voucher), Promo at the venue (e.g. happy hour, nothing to buy) or Link to my booking page.

Untuk voucher: Voucher name, Normal price, Deal price (diskon dihitung otomatis), Price is for, Vouchers available (kosong = tanpa batas) dan Max per order.

For vouchers: Voucher name, Normal price, Deal price (the discount is calculated for you), Price is for, Vouchers available (empty = unlimited) and Max per order.

Validity & terms: Valid from, Valid until, What's included, Terms & conditions dan How to redeem (satu langkah per baris).

Validity & terms: Valid from, Valid until, What's included, Terms & conditions and How to redeem (one step per line).

Simpan dengan Submit for review. Aturan peninjauan sama seperti listing (lihat bagian Mengisi Listing Venue).

Save with Submit for review. The review rules are the same as for listings (see Filling in your venue listing).

Buka Bookings. Di atas ada angka Sold (all time), Sales (all time) (sebelum komisi) dan Checked in.

Open Bookings. At the top are Sold (all time), Sales (all time) (before commission) and Checked in.

Tab: All, Paid, Awaiting payment, Cancelled, To Answer dan By Day. Cari dengan kolom Search order, guest or item.

Tabs: All, Paid, Awaiting payment, Cancelled, To Answer and By Day. Search with Search order, guest or item.

Tabel berisi Order, Item, Guest, Qty, Amount, Booking dan Status (Awaiting Confirmation, Pending Payment, Paid, Cancelled, Refunded, Expired). Tab By Day menampilkan kartu per tanggal.

The table has Order, Item, Guest, Qty, Amount, Booking and Status (Awaiting Confirmation, Pending Payment, Paid, Cancelled, Refunded, Expired). The By Day tab shows a card per date.

Jika tamu meminta jam tertentu, Anda menerima email New booking to confirm setelah tamu membayar. Tekan Confirm, Suggest another time atau Decline di email atau di kolom Booking pada daftar pemesanan. Link di email tidak memerlukan login.

When a guest asks for a specific time, you receive the email New booking to confirm after the guest pays. Press Confirm, Suggest another time or Decline in the email or in the Booking column of the list. The links in the email need no login.

Jawab sebelum batas waktu yang tertulis. Pengingat dikirim di tengah waktu dan di batas waktu.

Answer before the deadline shown. Reminders are sent halfway and at the deadline.

Pemesanan voucher Hot Deal dengan jendela tanggal tidak perlu konfirmasi. Anda hanya menerima email New voucher dan melihat permintaan khusus atau pesan hadiah tamu.

Hot Deal voucher bookings with a visit window need no confirmation. You only receive the New voucher email and see the guest's special request or gift message.

Jika Anda Decline, tamu mendapat pengembalian dana penuh atas biaya mitra, dipotong dari pembayaran berikutnya (Pasal 4 perjanjian). Lebih baik pilih Suggest another time.

If you Decline, the guest gets a full refund at the partner's cost, deducted from the next payout (Article 4 of the agreement). Better to choose Suggest another time.

Tamu menunjukkan voucher atau tiket dengan kode QR di HP ("Show this QR code at the venue. Each voucher can be used once"). Screenshot juga boleh.

The guest shows the voucher or ticket with a QR code on their phone ("Show this QR code at the venue. Each voucher can be used once"). A screenshot is fine.

Pemindaian dilakukan di halaman Check-in oleh akun Check-in Staff yang dibuat tim What's On Bali (akun mitra biasa tidak bisa memindai). Minta akun staf dari tim lewat tombol bantuan di bawah.

Scanning is done on the Check-in page by a Check-in Staff account created by the What's On Bali team (a normal partner account cannot scan). Ask the team for a staff account with the help buttons below.

Di halaman itu, tekan Start camera scanner atau ketik kode tiket lalu Check in. Hasil: VALID: let them in (hijau), ALREADY USED, INVALID, Expired, NOT VALID TODAY, CANCELLED atau REFUNDED. Satu tiket hanya bisa dipakai sekali.

On that page, press Start camera scanner or type the ticket code then Check in. Results: VALID: let them in, ALREADY USED, INVALID, Expired, NOT VALID TODAY, CANCELLED or REFUNDED. A ticket can only be used once.

Jumlah tamu yang sudah check-in tampil di Bookings pada angka Checked in.

The number of guests checked in shows in Bookings under Checked in.

Pembayaran, pembatalan dan pengembalian dana ditangani tim What's On Bali. Hubungi tim lewat WhatsApp atau email di bagian Butuh bantuan? dengan nomor order.

Payments, cancellations and refunds are handled by the What's On Bali team. Contact the team by WhatsApp or email in Need help? with the order number.

Jika Anda tidak bisa melayani pemesanan yang sudah dibayar (penuh, cuaca, peralatan rusak), beri tahu tim dan tamu secepatnya dan tawarkan tanggal baru. Jika tamu menolak, tamu mendapat pengembalian dana penuh atas biaya mitra (Pasal 4 perjanjian).

If you cannot serve a paid booking (fully booked, weather, equipment failure), tell the team and the guest as soon as possible and offer a new date. If the guest declines, the guest receives a full refund at the partner's cost (Article 4 of the agreement).

Featured adalah penempatan berbayar agar acara, deal atau listing Anda tampil di posisi teratas.

Featured is a paid placement that shows your event, deal or listing in a top position.

Di halaman Overview, cari kartu Tampil di posisi teratas / Get featured. Kartu hanya muncul jika paket Featured tersedia.

On the Overview page, find the Get featured card. It only appears when Featured plans are available.

Pada baris item Anda, pilih paket di daftar Paket / Plan (nama dan harga IDR), lalu tekan Ajukan / Request (atau Perpanjang / Renew jika sedang aktif).

On your item's row, choose a plan in the Plan list (name and IDR price), then press Request (or Renew when active).

Muncul pesan Permintaan terkirim. Tim kami menghubungi Anda untuk pembayaran manual. Tidak ada pembayaran online di dashboard.

The message Request sent appears. Our team contacts you about the manual payment. There is no online payment in the dashboard.