Terms of Service
What's On Bali (whatsonbali.com) is operated by PT. Anak Radja Kreasindo, Jl. Raya Padang Luwih No. 212, Dalung, Kec. Kuta Utara, Kabupaten Badung, Bali 80361 (NIB 0802230005636).
Last updated: 7 October 2026
These terms apply to your use of whatsonbali.com (the “Website”), operated by What’s On Bali (“What’s On Bali”, “we”, “us”), Jl. Raya Padang Luwih No. 212, Dalung, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia.
1. What we do
What’s On Bali is a Bali guide where you can discover and book places to stay, food and drink, activities, events and Hot Deals. Products sold on the Website are provided by independent venues, operators and organisers (“Partners”). We sell on their behalf and handle payment; the Partner delivers the service.
2. Information on the Website
We check listings against official sources, but prices, times and availability are set by Partners and can change. The details shown at the moment you pay are the ones that apply to your order.
3. Bookings and payment
Prices are in Indonesian Rupiah. You pay What’s On Bali by bank transfer and, once available, through a payment gateway licensed by Bank Indonesia. Your order is confirmed once payment is verified; your voucher or QR ticket is then sent by email. Unpaid orders expire after the payment window shown at checkout.
4. Using your voucher or ticket
Show your voucher or QR code at the venue. Each code is valid once, for the date, time and conditions stated. Partners may refuse entry under their house rules (for example age limits or dress code) shown on the listing.
5. Cancellations and refunds
See our Refund Policy. Each product shows its own cancellation terms before you pay.
6. Partner responsibility
The Partner is responsible for the quality, safety and delivery of its service, and for holding the licences, equipment and insurance its activity requires. Follow the Partner’s safety instructions.
7. Bookings on other websites
Some listings link to other booking sites (for example Klook, Agoda or a venue’s own website). Those bookings are made with that provider under its own terms; we may earn a commission at no extra cost to you.
8. Accounts
Keep your login details private. We may suspend accounts used for fraud or misuse.
9. Content
Text, photos and design on the Website belong to What’s On Bali or its Partners and photographers. Do not copy them without permission.
10. Liability
We work to keep the Website running and accurate but cannot guarantee it is always free of errors or interruptions. To the extent the law allows, we are not liable for indirect losses, or for losses caused by a Partner’s service, except where we are at fault.
11. Events outside our control
Neither we nor our Partners are responsible for failures caused by events beyond reasonable control, such as natural disasters, epidemics or government regulations. Affected bookings follow the Refund Policy.
12. Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by discussion; failing that, by the District Court of Denpasar.
13. Contact
Email halo@whatsonbali.com or WhatsApp +62 817 141 811. Partners: partners@whatsonbali.com.