Refund Policy

What's On Bali (whatsonbali.com) is operated by PT. Anak Radja Kreasindo, Jl. Raya Padang Luwih No. 212, Dalung, Kec. Kuta Utara, Kabupaten Badung, Bali 80361 (NIB 0802230005636).

Last updated: 7 October 2026

1. Each product has its own policy

Cancellation and refund terms are set per event, deal or activity and are shown on the listing before you pay. That policy applies to your order.

2. If the Partner cannot deliver

If a venue, operator or organiser cannot provide what you booked (for example because it is full, the weather is unsafe or equipment fails), they will offer you another date. If you decline, you receive a full refund.

3. Cancelled events

If an event is cancelled by the organiser, you receive a full refund.

4. No-shows

If you do not arrive for a non-refundable booking, no refund is due.

5. How refunds are paid

Approved refunds are returned to your original payment method or bank account within 7 working days of approval.

6. How to request a refund or complain

Email halo@whatsonbali.com or WhatsApp +62 817 141 811 with your order number and what happened, as soon as possible and before the service date where you can. We reply within two working days.